FAQ

Product related questions

Q1: What is an essential oil? 

A1: Essential Oils or volatile aromatic oils are produced by steam distillation of the leaves, wood, petals, buds, needles, bark or roots of aromatic botanicals such as lavender, rosemary, cedar wood, rose, peppermint and cypress. We offer the largest Moroccan selection of 100% Pure Essential Oils intended for pharmaceutical and cosmetic industry.

Q2: What is a Vegetable oil? 

A2: Vegetable oils are derived from the fatty portion of a plant, usually from the seeds, kernels or the nuts. it is used to dilute essential and other oils prior to topical application.

Q3: Are your oil organic?

A3: All our oils are 100% pure and naturel, Premium Quality.

Q4: what is a Moroccan cosmetic clays?

A4: Moroccan cosmetic clays have been used in beauty care by Moroccan women for centuries. They exfoliate, cleanse and invigorate the skin. This Type of clays possess the ability to absorb excess oils, dirt and impurities from the skin.

Q5: What is a Moroccan Black Soap?

A5: Moroccan Black soap is a 100% natural, without neither chemicals nor parabens or additives what so ever.

Q6: What are the different methods of extraction:

A6:

  • Cold Pressed: for citrus fruits like orange, lemon, apricots and others.
  • Steam Distillation: for plants, it’s a process that isolates the aromatic, volatile element of the plant by steam.
  • Naturel Dry: Dried the plants in the Sun.

Q7: Could I get some samples?

A7: We are pleased to offer you free samples. New clients are expected to pay for the shipping cost. Regarding the shipping you can pay by PayPal.

Shipping and Payment

Q8: What are your terms of payment? 

A8: By L/C, T/T, PayPal, Western Union, MoneyGram.

Q9:  What are your Shipping Methods?

A9:

  • Express: Aramex, FDX, Chronopost.
  • Air Cargo
  • By Ocean.

Q10: What is the expected shipping time delivery?

A10: Shipping time delivery depends on the methods of shipping and the quantity purchased.

Approximately:

  • Express: is from 3 to 4 days.
  • Air Cargo: 4 to 5 days
  • Ocean Freight: 21 to 30 days

Company related questions

Q11: Where are your main market?

A11: Our main markets include USA, England, Japan, China, South Korea etc.

Q12: How long your company is engaged in the cosmetic and pharmaceutical industry?

A12: Over 5 years.

Q13: How does your factory do regarding quaity control? 

A13: Our first commitment is to provide our customers with a good quality product, that’s why we control our manufacturing process from the beginning to the very end.

Q14: Do you accept international orders?

A14: We accept all order around the world, we have experts in country regulation and can help you from the ordering to receiving your goods.

Q15: Do you offer private labeling?

A15: We offer to our customer a range of private label solution from OEM, ODM to our catalogue private label.

Q16: What types of document we offer with our products:

A16: We offer the following documents with each product:

  • MSDS
  • Technical File
  • Certificate of chemical analysis
  • Certificate of microbiological analysis

Q17: Do you offer marketing Support?

A17: Yes, sure we provide our customers with all the marketing material they want from videos, catalogue, brochure, banner, etc.

Q18: Do you offer guided tours?

A18: Our company invites you to a rich and beautiful guided tour to discover the way that we produce our top notch products. Our team makes sure that you can learn more about our products and their benefits on our well-being.